The concept of scarcity has been used a lot in the behavioral economics and marketing worlds, especially since the release of the book Scarcity in 2013. Yet there are two sides to this same term that describe different behaviors and reactions. It’s important to know...

As communicators, it's our responsibility to try and be as clear as possible for our receivers. But even then, we sometimes won't reach everyone. This personal - and somewhat embarrassing - story highlights how tricky the communication game can be....

Sometimes influencers are actual members of the community who are respected, well-regarded, and looked-up-to. Such as a village elder, a local “mother hen”, or someone charismatic who is great at bringing people together. And sometimes…the influencer is created and manufactured....