What tone are you going for?
While it's important to spend time making our messages clear, actionable, and motivating, we can't forget to consider how we want those messages to so...
21 July, 2021
Communication Tips
Preventing uncertainty from preventing action
Uncertainty is a feeling that humans hate and we work hard to avoid it, which means if our communication isn't clear or helpful, then our audience may...
28 May, 2021
A better way to battle misinformation
Instead of chasing down misinformation, try using alternative narratives to present a different path forward....
28 April, 2021
Using descriptive norms in messaging
Using social norm messages, like descriptive norms, can provide behavioral cues for our audience. But, it's not as simple as just telling our audience...
17 March, 2021
Pandemic Musings (part 2 of 2)
This is my second installment of pandemic musings, or "pandemusings", with a set of reflections on what it takes to create and communicate change. ...
03 March, 2021
Pandemic Musings (part 1 of 2)
This past year left me with a set of reflections on what it takes to create and communicate change. This is what I'm calling my pandemic musings, or m...
17 February, 2021
Don’t forget about the after-action moment
Does your behavior journey end once the audience takes an action or adopts a new behavior? If so, then it's worth exploring how can you make that mome...
14 October, 2020
There’s no SHAME in my game
Rather than spend our efforts making our audience feel shame, let's use those resources to direct them towards choices, habits and actions that will h...
22 July, 2020
Ways to reach that ever-moving transient audience of tourists
They come, they destroy, they leave. That won't be the mantra of future tourists and visitors who seek more sustainable and awe-inspiring experiences....
04 March, 2020
How to overcome conflict when engaging audiences
Conflict between practitioners and communities can prevent important projects from moving forward. Responding to two reader's challenges, this article...
19 February, 2020
What ever happened to good old pollution?
Clean air, clean water, healthy soil that produces healthy foods. These are things we can ALL get behind, even climate skeptics. It's time to move bey...
22 January, 2020
Why it’s important to focus on the desired behavior
Our traditional messaging approaches focus too heavily on why the current behavior isn't a good choice, yet that's not producing the results we want t...
13 November, 2019
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